Frequently Asked Questions
This area will change and grow as we log customer inquiries and post answers so everyone can benefit.  

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What is Power Pricing?When we make a great buy on basics, you can make a great buy by taking advantage of items on our emailed Power Pricing flyers.  Watch your email for one-day sales, week-long low pricing, and the most competitive pricing in the industry. 

Does Heritage Sportswear offer free freight to its customers? Absolutely with online purchases of $150 or more!  Orders must be shipped via ground in the continental United States and free freight does not apply to sale items, white tees, and is good on in-stock items only -
no backorders.

Do you accept American Express?
Heritage accepts American Express, Discover, Mastercard, and VISA upon the completion of a standard authorization form.

Does Heritage offer net terms for its customers?
Yes, terms may be extended upon approval of a completed/signed credit application.  (Please allow five days for application processing.) Credit Application

How is pricing in the catalog and on the web calculated?
Our pricing is based on a "Code A" system and represents an undecorated price, sizes XS-XL.  It's not the price you actually will pay, but a suggested retail price you may decide to charge for the piece.  Depending on how you buy - by the case, by the dozen, or by the piece, your pricing will be wholesale pricing on that quantity.

How can I get product samples for my store? Showroom samples at discounted pricing may be arranged through your sales person or by calling Heritage Sportswear's Sales Support at 1.888.537.2218. 

What if I have to return an order?
Call Customer Service, 1.800.537.2222, explain the problem and get a Return Authorization (RA) Number.
Write your RA number on your invoice. Enclose a copy of the invoice in your package.
Write your RA number on the outside of your package.
Return to: Heritage Sportswear, Attn: Customer Returns.

All returns are subject to a 15% restocking fee.

Are there items that cannot be returned?
Yes. Returns are not accepted on the following categories:

  1. Orders drop shipped from the mill/manufacturer (not shipped from a Heritage warehouse)
  2. Re-labeled items
  3. Close-out styles
  4. Discontinued styles
  5. Decorated styles
  6. Any goods you have washed
  7. Undergarments

Inspect your order.
You have 72 hours from receipt of your order to alert us of a problem and make a claim.

Would you like custom catalogs for your business?
From January through May, we offer customizable catalogs to our customer. These books are in stock at our printer, ready to add your logo and ship your way. Put your logo on our book. It's a great sales tool for your business. For more information about customizable catalogs, contact a Heritage Sportswear Customer Service Representative at 1.800.537.2222.

Is there a fee to set up a custom web site?
No, for our customers, a web site template can easily be customized to represent your business. You will receive a URL that you can start sharing. Your customers can view our complete line of blank apparel and accessories; there is no shopping cart included on the site, however, customers will view the styles and email you with their interests so you can follow up for an order.

How do I sign up for a custom web site?
Simply click on Marketing on our home page to get to the Marketing Tools page of our site. From there, click on the Websites icon. Finally, click on Request a Customized Site and complete a short informational form. Once you hit submit, your request for a site will go to Marketing and a team member will set up your custom web site and email you your new link. Please allow up to 7 days for site creation. Questions? Contact marketing@heritagesportswear.com.


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