Frequently Asked Questions
This area will change and grow as we log customer inquiries and post answers so everyone can benefit.  

Click to learn how to clear your cache and cookies from your web browser.

What is Power Pricing?When we make a great buy on basics, you can make a great buy by taking advantage of items on our emailed Power Pricing flyers.  Watch your email for one-day sales, week-long low pricing, and the most competitive pricing in the industry. 

Does Heritage Sportswear offer free freight to its customers? Absolutely with online purchases of $150 or more!  Orders must be shipped via ground in the continental United States and free freight does not apply to sale items, white tees, and is good on in-stock items only -
no backorders.

Do you accept American Express?
Heritage accepts American Express, Discover, Mastercard, and VISA upon the completion of a standard authorization form.

Does Heritage offer net terms for its customers?
Yes, terms may be extended upon approval of a completed/signed credit application.  (Please allow five days for application processing.) Credit Application

How is pricing in the catalog and on the web calculated?
Our pricing is based on a "Code A" system and represents an undecorated price, sizes XS-XL.  It's not the price you actually will pay, but a suggested retail price you may decide to charge for the piece.  Depending on how you buy - by the case, by the dozen, or by the piece, your pricing will be wholesale pricing on that quantity.

How can I get product samples for my store? Showroom samples at discounted pricing may be arranged through your sales person or by calling Heritage Sportswear's Sales Support at 1.888.537.2218. 

What if I have to return an order?
Call Customer Service, 1.800.537.2222, explain the problem and get a Return Authorization (RA) Number.
Write your RA number on your invoice. Enclose a copy of the invoice in your package.
Write your RA number on the outside of your package.
Return to: Heritage Sportswear, Attn: Customer Returns.

All returns are subject to a 15% restocking fee.

Are there items that cannot be returned?
Yes. Returns are not accepted on the following categories:

  1. Orders drop shipped from the mill/manufacturer (not shipped from a Heritage warehouse)
  2. Re-labeled items
  3. Close-out styles
  4. Discontinued styles
  5. Decorated styles
  6. Any goods you have washed
  7. Undergarments

Inspect your order.
You have 72 hours from receipt of your order to alert us of a problem and make a claim.

Would you like to order catalogs for 2017?
Yes, we keep a supply of all four cover options in stock at our printer - ready to add your logo and ship your way.  Customized catalogs are a great sales tool to use in your store and share with your customers.  With more than 1,200 styles, you can deliver great solutions for your customers' decorating needs. Contact any Heritage Sportswear Customer Service Representative today to apply -1.800.537.2222.

Is there a fee to set up a custom end user web site?
No, for our customers, web sites can be easily customized so the site represents your online business offering our complete line of blank apparel and accessories at absolutely no charge.  From our website, click on Marketing (left navigation bar). Then click on the Websites icon. Finally, click on "Request a Customized Site" and complete a short form. The Marketing team will help set up your custom website. For questions, contact

Catalogs Become A Heritage Customer Company Overview Forgot Password Sales
eCatalogs Manage Account Press Room Forgot Username Closeouts
Generic Flyers Manage Shipping Addresses Careers FAQ Power Pricing
Price Lists Email Sign Up Privacy Policy Returns Quick Order
Image Library Order History Terms of Use Customer Service
Video Library Track Orders Site Map Contact Us
Personalized Web Sites Account Statement Distribution
Events Credit Application Service Center
Data File

Home | Call Center - 800.537.2222 | ©2017 Heritage Sportswear
Powered by FDM4