Frequently Asked Questions

This area will change and grow as we log customer inquiries and post answers so everyone can benefit.

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  • What is Power Pricing?
    When we make a great buy on basics, you can make a great buy by taking advantage of items on our emailed Power Pricing flyers. Watch your email for one-day sales, week-long low pricing, and the most competitive pricing in the industry. 

  • Does Heritage Sportswear offer free freight to its customers?
    Free freight and case pricing are available to customers on orders of $200 or more of in stock styles - FL, IN, OH, and VA, no backorders accepted. This offer applies to all orders shipped via ground in the continental United States (excluding Hawaii, Alaska, and Puerto Rico). Socks, chairs, closeout styles, sale merchandise, and white/natural t-shirts do not qualify for the Free Freight Program. Offer applies to Cash, COD, and NET purchases only. Free Freight offer subject to change or cancel without notice. Prices listed are case price, S-XL only.

  • Do you accept American Express?
    Heritage accepts American Express, Discover®, Mastercard®, and VISA® upon the completion of a standard authorization form.

  • Does Heritage offer net terms for its customers?
    Yes, terms may be extended upon approval of a completed/signed credit application.  (Please allow five days for application processing.) Credit Application

  • How is pricing in the catalog and on the web calculated?
    Our pricing is based on a "Code A" system and represents an undecorated price, sizes XS-XL.  It's not the price you actually will pay, but a suggested retail price you may decide to charge for the piece. Depending on how you buy - by the case, by the dozen, or by the piece, your pricing will be wholesale pricing on that quantity.

  • How can I get product samples for my store? Showroom samples at discounted pricing may be arranged through your sales person or by calling Heritage Sportswear's Sales Support at 888.537.2218.

  • What if I have to return an order?
    Call the Customer Experience Department, 800.537.2222, explain the problem and get a Return Authorization (RA) Number.
    Write your RA number on your invoice. Enclose a copy of the invoice in your package.
    Write your RA number on the outside of your package.
    Return to: Heritage Sportswear, Attn: Customer Returns.

  • All returns are subject to a 15% restocking fee.

  • Are there items that cannot be returned?
    Yes. Returns are not accepted on the following categories:
    • Orders drop shipped from the mill/manufacturer (not shipped from a Heritage warehouse)
    • Re-labeled items
    • Close-out styles
    • Discontinued styles
    • Decorated styles
    • Any goods you have washed
    • Undergarments

  • Inspect your order.
    You have 72 hours from receipt of your order to alert us of a problem and make a claim.

  • Would you like custom catalogs for your business?
    From January through March, we offer customizable catalogs to our customer. These books are in stock at our printer, ready to add your logo and ship your way. Put your logo on our book. It's a great sales tool for your business. After March, customers can order ‘generic’ catalogs. We stock a version with price and a version without price. The books have available cover space to add a logo sticker, stamp, or to attach a business card. For more information about our catalogs, contact a Heritage Sportswear Customer Experience Associate at 800.537.2222.

  • Do you offer customers support to create a web site?
    Yes!
    • Co-Branded Websites
      When you create a co-branded web site, your business site will be powered by our brands and styles – you’ll have product inventory, without needing warehouse space.
    • Creating a site is easy and customizable.
      You can add your logo and contact information, choose to show pricing or not, and you can even add a sales margin if you want to.
    • Share your URL!
      Your URL (web site address) can be shared with your customers so they can shop brands like American Apparel, Bella + Canvas, Next Level, Gildan, Hanes and many more.
    • Best of all, it's FREE.
      There is no charge to create a Heritage Sportswear co-branded web site.

    Click for an example of a co-branded site - no prices.
    Click for an example of a co-branded site - with prices.
    Click to register YOUR co-branded site!
    Click for details on customizing your new co-branded site!

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